FAQs

If you have any questions which you cannot find the answer to here, please contact us via the contact form or email basicbakedboxes@gmail.com

Do you offer Afterpay?

Yes we do! This will not show until you reach checkout and you need to scroll to the very bottom - under all the other payment methods.

Can I add a message on to my order? 

Of course, you can add whatever you would like your message to say into the notes section at checkout. 

How long will my delivery take? 

We bake by the order so that it is always at its freshest, but this means that we do require 24-48 hours for processing.

The general rule is, orders must be placed by 12pm, 2 days before your required delivery date. For example, if you want to order for Fridays delivery then you must order before 12pm Wednesday.

Our delivery date selector can become fully booked if there has been too many orders for that day - that is why you might sometimes see even 2 or 3 days ahead blocked off. 

Where are you located?

We are located in Wainuiomata, Lower Hutt.

Do you offer pick ups?

Yes, on Fridays only between 11am - 4.30pm at 108 Cuba Street, Petone (Purity Beauty). 

Do you deliver to Australia?

Unfortunately not. We only deliver throughout NZ as we cannot guarantee the period it would take to arrive to you in Australia and how this might impact the quality of our yummy goods. Sorry Aussie fam! (Hopefully one day - How amazing would that be).